Terms & Conditions

Welcome to Emerald Bay Inn Beach Resort, situated at Dakshin Purusottampur, Mandarmani, West Bengal. By booking accommodation, packages, or dining services with us, you agree to comply with and be bound by the following terms, conditions, and guest guidelines. These policies are designed to guarantee a serene, secure, and delightful experience for all our valued guests.

1. Reservation & Advance Payment Policy

• All room and package bookings are subject to availability and confirmed only upon receipt of the stipulated advance payment.
• Tariffs are published in Indian National Rupees (INR ₹) and are subject to prevailing government taxes and GST.
• Special discount offers, holiday package deals, and seasonal promotional rates cannot be combined with other ongoing promotions.
• Payments can be made via UPI, Net Banking, Debit/Credit cards, or verified electronic payment gateways.

2. Check-In & Identification Requirements

• Standard Timings: Check-in time begins at 12:00 PM. Check-out is strictly by 11:00 AM to allow thorough sanitization of cottages and suites.
• Valid Identity Proof: In compliance with West Bengal Police and government statutory norms, every individual adult staying at the resort must present an original, valid government photo ID card (Aadhaar Card, Voter ID, Driving License, or Passport). PAN cards are NOT accepted as valid proof of address/identity.
• Foreign Nationals: Guests holding non-Indian passports must present their valid passport and Indian visa/OCI card along with completion of Form C registration.
• Early Check-in / Late Check-out: Requests are honored subject to room vacancy on the date of travel and may attract nominal hourly charges.

3. Cancellation, Rescheduling & Refund Policy

• Cancellations 7 or more days prior to check-in: 80% refund of the total advance booking amount (20% retained as administrative processing charges).
• Cancellations 3 to 6 days prior to check-in: 50% refund of the total advance deposit.
• Cancellations within 72 hours of check-in or No-Shows: 100% of the advance deposit is forfeited; strictly no refunds or adjustments will be permitted.
• Peak Season / Long Weekends: Reservations during festive dates (Durga Puja, Diwali, Christmas, New Year's Eve, Holi) and long national weekends are non-refundable and non-reschedulable under any circumstances.
• Inclement Weather / Travel Disruptions: While we empathize with unexpected travel disruptions, cancellations caused by local weather fluctuations or transportation delays remain governed by our standard cancellation terms.

4. Beach Access & Coastal Safety Rules

• Emerald Bay Inn features direct access to the Mandarmani shoreline. Guests are urged to respect tidal alerts and never venture deep into the sea during high tides or under red flag warnings.
• Parents and guardians must supervise children at all times near the water and along the beachfront lawns.
• Driving private motorized vehicles or rental buggies on the beach is banned by local government administrative orders.
• Sea bathing after sunset or under the influence of alcohol is strictly prohibited for personal safety.

5. Resort Etiquette, Food & Beverage Policy

• Silence Hours: To preserve the calm coastal ambiance for all vacationers, loud music and public speakers in open lawns, balconies, and public pathways must cease by 10:00 PM.
• Dining: Our restaurant serves fresh coastal Bengali cuisine, seafood specialties, North/South Indian delights, and snacks. Outside cooked meals or catering services are not permitted in guest rooms or dining areas.
• Smoking & Prohibited Substances: Smoking is permitted only in designated outdoor zones. Consumption or possession of illicit narcotics, banned substances, or dangerous paraphernalia is strictly banned and will result in immediate eviction and reporting to local authorities.
• Bonfire & Camping: Beach camping tents, barbecues, and evening bonfires are arranged upon advance notice and subject to safe wind and weather conditions.

6. Damage to Property & Guest Liability

• Guests will be held financially responsible for any deliberate or negligent damage caused to resort property, linen, furnishings, electrical appliances, or sanitary fixtures during their stay.
• The resort management assumes no liability for lost, damaged, or stolen cash, jewelry, or personal electronic devices left unattended in rooms or common areas. Safe custody remains the responsibility of guests.
• Complimentary on-site parking is provided for guests' vehicles at owner's risk.

7. Contact & Grievance Support

Should you require any clarification regarding our policies or wish to modify your reservation, our dedicated hospitality desk is pleased to assist you:

• Resort Address: Dakshin Purusottampur, Mandermani, West Bengal 721455, India
• Reservation Helpline: 078648 21148 / +91 78648 21148
• WhatsApp Assistance: +91 78648 21148
• Official Email: emeraldbayinn9@gmail.com